CCC category - claim for the EU appearance patent infringement
The British trademark was removed from the shelf due to complaint of infringgement by competitive products of the same brand.
Buyer complained about German trademark infringement and the sale of fake goods caused products removal from the shelf. After handling, the products was resumed sales within a week.
Competitor stole customer' EU appearance patent and complained the customer by counterfeit companies.
Claim for that medical electronic products violated the German electronic products law, and the products did not obtain the sales certification of WEEE in Germany.
The product description contained the keyword 'iPhone 12' and was removed from the shelf. It's similar to the claim for violation of product description, we resumed customer product sales in 2 days.
Toys were removed from the shelf because they did not meet the requirements of German BattG law.
Medical device products did not meet the requirements of German product safety law, and the sales link was resumed within 5 days.
Health care products were removed from the shelves because they did not meet the requirements of German safety law.
On May 19, a product in the customer's German shop was removed from the shelf due to an owner holding similar but different appearance patent complaint to Amazon. After the customer's repeated attempts to claim failed, the professional legal team in our company in Germany made a detailed analysis of the EU appearance patent products of both parties and reorganized the claim materials, and then submitted a lawyer's letter to the legal department at Amazon's German site on May 23, required Amazon to restore customer's products on June 2.
the message was received on June 4 that the sales of the customer's products had been resumed
customer's comment
We was maliciously complained by our competitor this time. Thanks to C&E's German legal team, with their help analyze the appearance patent and find out the products' differences, we could overcome the case. They are professional, highly-efficient, with formal process and trustworthy!
On March 30, the products in two stores authorized by the customer's British brand were removed from the shelves because of product infringement. The customer had made several attempts to claim but failed, and then found us. After inspection and verification, we found that the customer's British brand registration time was earlier than the complainant's British brand registration time, so we helped the customer reformulate the claim scheme, in the lawyer's letter, we required Amazon to restore customers' products before April 7.
the message was received on April 14 that the sales of the customer's products had been resumed
customer's comment
We are in a store group mode. And we are often complained by our competitors resulting in a large number of shops being closed. They have helped us unblock many shops. Under the guidance of professional lawyers, we have avoided a lot of detours and enjoyed the cooperation.
On April 12, a product of the customer's German brand was removed from the shelf by Amazon on the grounds that the product was a fake. The customer had tried to submit evidence for recovery for many times without success. After we checked and verified the customer's German brand certificate, our lawyer group sent a lawyer's letter to the legal department at Amazon's German site on April 13 and submitted claim materials, required Amazon to restore the customer' products with a time limite of April 19.
on April 20, the message was received that the customer's products had been resumed for sale
customer's comment
I found C&E company through a friend's recommendation. It's the first time for me to cooperate with C&E. I didn't expect that the claim process was so fast, and the product sales was quickly restored by Amazon. Different from the regular claim process of service providers, they have a professional local lawyer team to follow up, which should be the reason for the quick solution.
On July 6, a customer's product was removed from the shelf by his peer with his own EU appearance patent. The peer company complained to Amazon site in Germany, Spain and Italy through a fake company mailbox and the customer was punished. The customer had submitted evidence for many times, but the claim was fruitless. After our lawyer team inspected and verified the customer's identity and EU appearance patent certificate, we formulated a detailed claim process. On July 8, we sent a lawyer's letter to the legal department at Amazon's German site. During this period, Amazon had repeatedly failed to reply within the time limit, and our lawyer had repeatedly reminded Amazon and followed up the case, and emphasized Amazon the customer's economic losses and possible measures taken.
on August 26, we received the news that the sales of the customer's products had been resumed
customer's comment
Amazon is a zone with high incidence of infringement. It is inevitable to encounter various problems in operation, and it is common to be maliciously competitive by peers. Thank to C&E for helping us recover sales link and avoid unnecessary economic losses. We will continue to recommend them to my peer friends.
On October 17, a customer's product was removed from the shelf by Amazon's German site because it did not meet the requirements of German electronic products law (such as, there was no WEEE filing on the EAR platform; there was no manufacturer and European authorized representative information on the product and packaging; there was no trash can recycling mark and CE mark on the product and packaging; in Amazon seller's front end and on the invoice did not write WEEE number, etc.). The customer has tried to claim for many times but failed. After we conducted compliance guidance for the customer's products, our lawyer sent a lawyer's letter to the legal department at Amazon's Germany site on October 21 and submitted the customer's compliance claim materials, asking Amazon to restore the customer's products before October 27.
on October 28, the customer confirmed that the product had been resumed for sale
customer's comment
I was recommended by the seller group. I didn't know the requirements of the German site for electronic products before putting the products on the shelves. After problems occured, I failed to claim for many times. I really thank the C&E team for guiding us with our products planning, so that the products could be resumed so quickly and smoothly. I suggest everyone find a professional team for compliance and avoid stepping on the pit in the future.
On October 30, the customer's products on Amazon's German and UK sites were removed from the shelves because the description of the product contained illegal descriptions, which in fact directly included 'iphone12'. The customer's claim was fruitless. Later, the customer contacted us. After we provided compliance guidance for the customer with their products, our lawyer group sent a lawyer's letter to Amazon's legal department in Germany and the UK and submitted the revised data of the customer's products, emphasizing that Amazon's failure to reply to the email will cause incalculable financial losses to the seller, and set restrictions to require Amazon to restore the customer's products on November 5.
the sales of customer products was resumed on November 4
customer's comment
We have found them to help with claim for many times. The speed is as fast as ever. It takes a few weeks for others to claim, while they claimed successfully in two days. Very efficient!
On April 26, the product on the customer's German site was removed from the shelf by Amazon because it did not meet the requirements of the German BattG law (such as, there was no BattG filing on the EAR platform; there was no manufacturer and European Authorized Representative information on the product and packaging; there was no battery recycling mark on the product and packaging, etc.). The customer tried to submit evidence but failed, After our compliance guidance, we reformulated the claim plan. Our lawyers sent a lawyer's letter to the legal department at Amazon's Germany site on April 29, and submitted BattG certificate and other claim materials, requiring Amazon to restore the customer's products before May 5. During this period, Amazon failed to give any reply to our lawyers many times, Therefore, our lawyer sent e-mails many times to remind Amazon of dealing with it and to emphasize the economic losses caused by customer's products off the shelf, and to hint at the consequences and the measures we might take.
sales of the customer's products was resumed on July 26
customer's comment
When our products were removed from the shelves, we had submitted several claims. The reply from Amazon was that we did not solve the problem and then Amazon did not give us any reply. Later, we found C&E. Their legal team in Germany immediately responded and kept following up, and soon got Amazon restored our sales permission, very awesome!
On February 8, the customer's products were removed from the shelves in Amazon sites in Germany, Britain, France and Spain on the grounds that the product did not meet the requirements of German product safety law (such as, there was no manufacturer and European Authorized Representative information on the product and packaging; there was no CE mark on the product and packaging; the product description did not have the official language of the country to sale, etc.). The customer tried to submit evidence but failed, After our compliance guidance, we reformulated the claim plan. Our lawyer sent a lawyer's letter to the legal department at Amazon sites in Germany, Britain and France, and submitted the revised compliance materials of customers' products.
sales of the customer's products was resumed on February 12
customer's comment
For ProdSG issue in Europe, C&E had helped us formulate claim schemes twice, which made our claim successful. In this process, they also helped us popularize a lot of knowledge of product compliance, and avoid similar issues from happening again, and thank them again for their professional and considerate services.
On March 29, the customer's products were removed from the shelves in Amazon Germany site on the grounds that the product had potential safety problems, which actually meaned it did not meet the requirements of German product safety law. The customer tried to submit evidence for many times but failed. After we guided the compliance of the customer's products, our lawyer group sent a lawyer's letter to the legal department at Amazon Germany site on April 3, submitted the customer's revised compliance materials, and set a limit time of April 9 for Amazon to restore the customer's products.
sales of the customer's products was resumed on April 19
customer's comment
I've experienced products removal from the shelves many times. And every time I found them to help with the claims. While helping me sort out the legal requirements for products, they formulated claim schemes. We've never been disappointed.
